ATTENTION: If you speak Laotian, language assistance services, free of charge, are available to you. Call 1-877- 696-6775.
Required Federal Accessibility and Non-discrimination Notice
Titonka Care Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Titonka Care Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Titonka Care Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Joseph Youmans, Administrator, Civil Rights Coordinator.
If you believe that Titonka Care Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex. You can file a grievance with: Titonka Care Center’s Civil Rights Coordinator, Joseph Youmans, Administrator, 312 1st Ave NW, Titonka, IA 50480, or by phone 515-928-2600, or by fax 515-928-2610 or by email email@example.com, firstname.lastname@example.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Joseph Youmans, Administrator, Civil Rights Coordinator, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/protal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov./ocr/office/file/index.html